Senior IT System Engineer · 20 years in the field
I have spent the last twenty years keeping systems running, fixing things that break at the worst possible time, and building infrastructure that people only notice when it stops working. That is the nature of this job. If everything is quiet, you are doing it right. If the phone rings at 3 a.m., something went sideways and you are the one who has to sort it out.
My career started the way most do in this field — hands on hardware, pulling cables, racking servers, and learning the hard way that documentation matters. Early on I worked with small teams where everyone wore multiple hats. You were the sysadmin, the network guy, the help desk, and occasionally the person crawling under desks to check a patch cable. Those years taught me more than any certification ever could. You learn to diagnose fast, communicate clearly, and stay calm when production is down and everyone is looking at you.
Over time the work shifted. Physical servers gave way to virtualization, then to cloud platforms. I moved through environments built on Windows Server, Linux, VMware. I have managed automated deployments, hardened endpoints, migrated mail systems, and written more PowerShell and Bash scripts than I can count. The tools change constantly. The fundamentals — reliability, security, simplicity — stay the same.
What I care about most is building things that work without drama. Clean configurations, proper monitoring, tested backups, sensible access controls. Nothing exotic, just solid engineering. I have little patience for overengineered solutions that look impressive on a whiteboard but fall apart the first time something unexpected happens. The best infrastructure is boring. It just works, day after day, without anyone having to think about it.
I also believe in writing things down. Not because anyone enjoys writing documentation, but because future-you (or the person who inherits your systems) will need it. Every environment I manage has runbooks, network diagrams, and change logs. It is not glamorous work, but it saves hours when things go wrong, and things always go wrong eventually.
Outside of work, I stay curious. I read, I tinker with home lab setups, and I keep up with how the industry is moving. Twenty years in, I still enjoy the problem-solving side of this work. There is something satisfying about tracking down a subtle issue, finding the root cause, and fixing it properly — not just slapping a band-aid on it and hoping for the best.
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Last updated March 2026